表达与沟通-刘华，刘红主编-成都电子科技大学出版社-龙空推书

书名：表达与沟通
作者：刘华，刘红主编
出版社：成都：电子科技大学出版社
出版时间：2017
页数：130
ISBN：9787564748791
SS号：96184176

《表达与沟通》简介
情景一服务单个顾客的表达与沟通
情景二服务群体散客的表达与沟通
情景三服务团队顾客的表达与沟通
情景四服务产生分歧时的表达与沟通

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